Frequently asked questions
Eco-Friendly statement.
We are proud to embrace an eco-friendly ethos that guides every aspect of our product development. From sourcing sustainable ingredients to using eco-friendly recyclable packaging, we are committed to reducing our environmentalfootprint and promoting a healthier planet.
What wax do we use?
We use European Golden Wax 464, a premium soy wax sourced from Sweden. This wax is GMO-free, Vegan-friendly, and made from soybean giving a clean burn.
What diffuser Base do we use?
We use Vegan-Friendly Diffuser Base, which offers high performance without animal products or testing. Made from non-GMO plant oils, it meets strict non-GMO standards and regulations. Clear, low-odor, and excellent for scent loading. It is non-toxic, environmentally conscious, and designed to elevate your home experience while respecting the planet.
What oils do we use?
Each of our essential oils is 100% natural, vegan-friendly, cruelty-free and hand poured in the UK.Our in-house made blends of essential oils is guaranteed to be unique to our brand.
Can our containers be recycled and up cycled?
Yes, our containers are 100% recyclable or can be up cycled.To up cycle, place container in hot water for about 1 min to remove the residual wax and wick, once out wash with warm soapy water and clean dry.
When will I receive my order?
We aim to post all orders out within 1-3 working days. We are a small independent business that makes every item by hand. Occasionally during busy periods, it may take us a little longer to get your order dispatched. Click Here To find out more
Do we do custom orders?
Yes, we are happy to do special orders for your events.Email for more details: Sales@kitanarometherapy.co.uk
